Frequently Asked Questions

Yes. We sell wholesale to businesses, including parks, zoos, aquariums, botanical gardens, attractions, and other retailers. Complete our Become a Retail Partner inquiry to get started.

We also develop custom designs for corporate gifts, promotional products, fundraising campaigns, and special events. Complete our quick General Questions form to tell us about your custom request, and we'll contact you to discuss options and pricing.

Yes. We work with wholesale reps across the country. If you're a retailer, just complete the quick Become a Retail Partner inquiry and we'll get you connected to the right person to help you get started.

If you're a wholesale rep interested in carrying our products, complete the quick Become a Wholesale Rep inquiry and tell us about your territory.

If you're interested in carrying our products, complete the quick Become a Retail Partner inquiry with your business name and location to get started.

Every custom order receives an artwork mockup (proof) before we make your order. If a revision is requested, we'll email you revised artwork once complete for your review and approval. We never start production without your approval of the artwork proof.

We ship everywhere in the U.S., including Guam. If you're outside the country and interested in our products, Send Us A Message about your location to discuss shipping options.

Getting started is easy. Every design starts one of two ways.

Name Drop
Take an existing design from our catalog and customize with your text — your location, your business or organization name, or any text you prefer. Starting at just 24 pieces.

Custom Design
A new design built from scratch or customized beyond simple text changes, such as changing landscape, wildlife, or logos. Initial order minimum is 48 pieces.

There are no art or setup fees either way. The only difference between a Custom Design and a Name Drop is the minimum order quantity and lead time:

• Custom Design: 48-piece minimum
• Name Drop: 24-piece minimum

Quantities can be increased in increments of 12. Simply provide your custom text and the product number or custom design details. Need help? Email us at twwsales@timweberding.com.

• 24 quantity for a Name Drop (text-only changes)
• 48 quantity for a Custom Design

No. For our best-selling signature style of ornaments and magnets, it's just 48 pieces for the initial order minimum. Reorders can start at 24 pieces. No art fees. No setup fees.

All products are made to order, so turnaround times vary based on order volume. Reorders typically ship within four weeks, though lead times may increase during busy periods, such as after trade shows. As a custom manufacturer, we do not maintain inventory for all accounts.

New custom designs require artwork creation and proof approval before production begins and generally take 6-8 weeks. Actual timing depends on how quickly artwork approvals are received. Production cannot begin without receiving artwork approval.

Shipping is a straight pass-through cost. We do not charge bulk-rate or flat-rate shipping fees. The shipping label cost is added to your invoice at the time of packaging.

We ship the best way (cheapest/fastest) unless otherwise directed by the customer. For special shipping locations like Alaska, Hawaii, & Guam, it's typically a flat-rate option with a carrier. We can help estimate quantities per box to help minimize shipping costs.

We go to great lengths to ensure your order arrives safely and that it exceeds your expectations. Should you have an issue with your order, please contact us immediately by emailing twwsales@timweberding.com to let us know so we can resolve the issue.

We accept ACH and all major credit cards. All payment processing takes place in a secure payment portal to keep your information safe and secure.

Absolutely. Every product is designed, made, packaged, and shipped from our shop in Batesville, Indiana. We took it a step further and worked hard to source our materials in the U.S.A., too. We proudly employ people from our local and surrounding communities, so when we say Made in the U.S.A., we mean it.

Sure. With more than 20 years of design creation, our catalog includes thousands of products. Instead of sending you a massive catalog to sort through, tell us about your location and the types of designs you're looking for. Complete our Become a Retail Partner or Become a Wholesale Rep form, and we'll send designs tailored to your location and design interests.